Refund policy
We put a lot of love into every Wild Chai blend. Because our products are food-based and handmade in small batches, returns are only accepted if there’s a genuine defect with the item.
Eligibility
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Returns are accepted for unused, unopened items in their original packaging within 7 days of receiving your order if the item is defective.
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The buyer is responsible for covering return shipping costs (unless the item is faulty).
Process
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Email us at hi@wildchai.co.uk with proof of purchase. We’ll aim to respond within 48 hours to investigate and provide an appropriate solution.
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If a return is approved, please share your tracking number once the item has been shipped.
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Refunds are processed within 14 days of us receiving and approving your return.
Exclusions
We’re unable to refund:
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Used items
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Items returned simply because of a change of mind or personal taste preferences
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Orders delayed in transit (sadly, shipping delays are out of our control)
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Brassware items with minor artisanal quirks (like small dents, scratches, or natural variations) — these are part of the handmade charm.
Damaged or Faulty Items
If your order arrives damaged or faulty, please email hi@wildchai.co.uk with a clear photo within 7 days of receiving your order. We’ll take care of it promptly.
International Orders
For customers outside the UK: return shipping and any refund-related costs must be covered by the recipient.